Friday, 23rd October 2020

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Bright & Duggan

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Bright & Duggan (B&D) are the strata & community management professionals. B&D has been operating exclusively in strata and community management since 1977, and today are one of the largest privately owned specialist strata & community management companies in Australia. B&D are large enough to have the expertise to run any building. And small enough to still provide genuine operational service with core family values. Utilising a unique departmental structure and cutting edge proprietary technology that divests managers of administrative and clerical functions, enabling the strata manager to deal proactively with the owners and executive and for B&D’s in-house specialist departments to manage the various other complex areas impacting on schemes such as lift, OH&S, fire, insurance, asset maintenance and building consultancy and levies recovery. WHY CHOOSE B&D? Customer Service Bright & Duggan have achieved certification with the Customer Service Institute of Australia (“CSIA”). This is the first strata management company in Australia to achieve accreditation under this internationally recognised customer service standard, showcasing a commitment to achieving the highest levels of customer service in the industry. Further to this accreditation with the CSIA, B&D were recently awarded the Highly Commended prize in the 2009 Customer Service Excellence Awards, in addition to the 2009 Customer Service CEO of the Year Award across all businesses in NSW. Pioneers In addition, B&D are firmly recognised as pioneers in the development and implementation of new technology systems which have principally being developed in-house. This platform provides managers with more time to deal with issues within the Owners Corporation as they arise and develop core client relationships, rather than on back of house clerical and administration tasks. Secure online facilities are available 24 hours/day to access strata plan accounting information for all owners within a scheme to keep abreast of the latest status of the strata plan accounts and budgets as well as other documents such as agendas and minutes of meetings. These systems and expertise also extend to a demonstrated understanding and proven ability to operate market leading computer accounting software for financial reporting and budget preparation for some of the most complex schemes in Australia. Real Experience A demonstrated ability, based on a proven 33 year track record and over 150 years of combined practical strata management experience, of managing simple and complex sites from 2 lots to over 1000 lots, with multiple member strata schemes and shared services. This includes extensive experience in the management of community schemes, Building Management Committee’s and company title managements. Owner Interaction and Education At B&D all owners are valued customers and owner education and communication is the foundation for honest, transparent and proactive management. B&D firmly believe that a well run strata scheme is based on a successful and collaborative partnership between a strong Executive Committee and an efficient strata manager. This partnership is based on mutual respect, understanding and communication. With this in mind, we believe that a partnership with Bright & Duggan can provide the working relationship required for a successful strata community.

People to contact

Chris Duggan - New Business DirectorChris is a passionate advocate of professionalism in strata. With a degree in Property Economics and having been involved in property development and strata management for over 12 years, Chris is happy to share his experience and provide advice to strata schemes of any size seeking to know more about B&D's service. Chris is a current Director of the Institute of Strata Title Management, active member of the Environmental Best Practice Working Group in Strata and sits on the legislative review panels across a range of current issues affecting the industry. Please contact Chris direct on 9902 7167 or [email protected] for any queries with regard to making a move to the professionals in strata and community management.

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